KB04422 - Desktop email program was unable to submit message


Environment

  • BlackBerry® Desktop Software
  • BlackBerry® Enterprise Server
  • BlackBerry smartphone



Overview

After sending an email message from the BlackBerry smartphone, a red X appears beside the email message in the message list and the Message Status field displays the following error:
Desktop email program was unable to submit message
Note: The Message Status field appears above the To field within the email message.



Cause

Summary of Causes
This issue may be caused by the following:
  1. The BlackBerry Router on the BlackBerry Enterprise Server has stopped. This cause only applies to BlackBerry Enterprise Server software version 4.0 to 4.1.
  2. The mailbox for the BlackBerry smartphone user is full.
  3. The Send As permission was revoked from the BlackBerry smartphone user's account in the Microsoft® Active Directory®.



Resolution

Complete the appropriate resolution for the cause.

Cause 1
The BlackBerry Router on the BlackBerry Enterprise Server has stopped.
Note: This cause only applies to BlackBerry Enterprise Server software version 4.0 to 4.1.
Resolution

Restart the BlackBerry Router by completing the following steps:
  1. On the computer running the BlackBerry Enterprise Server, open the Control Panel.
  2. Go to Administrative Tools > Services.
  3. Right-click BlackBerry Router, and then select Start.
  4. Close the Services window, and then close the Control Panel.

Cause 2
The mailbox for the BlackBerry smartphone user is full.
Resolution

Make sure the mailbox has not reached or is close to reaching the mailbox limit.

Cause 3
The Send As permission was revoked from the BlackBerry smartphone user's account in the Microsoft Active Directory.
Resolution
Complete the steps in KB04707 to resolve the Send As permissions issue.
For additional information on this issue, visit www.blackberry.com/sendas